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Billing by Lanes End
Marine Service & Storage

Questions Answered

Billing for Services and Storage

Q:  How will I receive your bill?

A:   Lanes End Marine emails a detailed invoice regarding service and storage on your boat or jet ski from Service@LEMarineService.com.  Please add us to your contacts so your mail is not delayed by dropping into your junk folder. If you do not see yours, please check your SPAM/Junk Mail folder. If you still don't find it, please contact us and we will gladly send you another copy.

Q:  I got U.S. Mail from you, but it doesn't tell me what work was done on the boat; why not?

A:   That is a statement of the status of your account (what bills have not been paid) with us as of the date of the statement. The Invoice/Bill is emailed as soon as it is ready for you. If you did not find your email from us, contact us to make sure we have your correct email address.  The statement indicates the Invoice Number that is unpaid as of the date we mailed the statement, on or near the last day of the month.

Q:  Can I pay my bill with a credit card?

A:   We can accept Visa, MasterCard or Discover Cards. Please call us during office hours to make a payment over the phone with Charley, Amy or Sue at 603-544-2000. See office hours below.

If it is more convenient for you, call and leave a message asking us to call you at a specific time range and we will call you back.

Q:  The invoice I was emailed doesn't have all of the services I requested. Aren't they going to be done?

A:  The services will be done as requested, but some services are better performed before going into storage, and other are better done after pulling from storage. We will invoice only those services we have already done.

Q: I don't think I was charged correctly. What now?

A:  Please call Amy or Charley at 603-544-2000 to discuss it. We know that mistakes can be made and we are more than willing to look into any errors we may have made. 

Q: There are Finance Charges on my Statement. Why?

A: Finance Charges are added when the Invoice has not been paid within 30 days of sending to you. Finance charges are 2% per month.

Hours of Operation

Spring & Summer Hours 

April to October

Monday - Saturday

8:30 am - 4:30 pm

Closed: Sundays

603-544-2000

Mailing Address:

PO Box 14

Melvin Village, NH 03850

Hours of Operation

Winter Hours 

 

November to March

Monday - Friday

9:00 am - 4:00 pm

Closed: Saturdays & Sundays

Located at 7 Lanes End Road in Melvin Village New Hampshire

Sun

We Accept Discover, Visa and MasterCard

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